Smolen Home testimonials

Testimonials

   We met John at a Parade three years ago and saw firsthand the high end quality finishes he incorporates in his homes. Moreover, he has talented craftsmen that customize woodwork throughout, making extremely unique pieces and made our visions realities.
John’s years of experience was exemplified at every juncture of our build; he was able to complete our home during the pandemic and remarkably kept to the timeline we needed.
John is responsive, approachable, honest and easily accessible throughout the entire building process; his communication throughout surpassed our expectations.
Behind every good builder stands a team of professionals that allow them to operate so successfully and John has spent his years of experience gaining an irreplaceable ‘dream’ team.
Tom, his foreman, communicated regularly and monitored the schedule daily. Charlie, his woodworker, does impeccable work from hand and we fondly referred to him as ‘Charlie the man’. Tori, his interior designer, was incredible and helped create each space exactly the way we envisioned. Additionally, we would bring our three small children to see the build regularly and any worker at the site was not only extremely professional but would all be people we’d ask over for Sunday dinner.
Building a home can be stressful but John has perfected his building process to alleviate a lot of the stresses that may arise. He demonstrated in his actions that he ensures the end product will be everything we hoped for and more.
John is a great person and builder that we highly recommend.  Thanks for everything John.
~ Michelle and William Santiago


We love our new Smolen home! John and his team were so responsive to our questions and requests, and made building a home fun. ..without some of the stress we had anticipated! John customized our home to fit our needs, and even came up with some creative ideas to add special touches to enhance its beauty.
We would highly recommend Smolen Homes as a builder, without any reservations. Thank you to John and his team!
~ Don and Marilyn

When my husband and I decided to start the process of building our new home, we knew that Smolen Homes was going to be on our short list of builders to interview, based on the quality craftsmanship we had seen at the Parade of Homes. From the moment we met with John though, building our new home didn’t feel like a business deal, but more like a friendship.    Throughout the process we relied many times on John’s expertise and invaluable input to help make our house a home. With the help of John’s foreman, Tom, who was always quick to respond to questions or concerns, we felt confident that we were in good hands. In addition, the subcontractors were professional, courteous, and always had smiles on their faces.
We couldn’t have asked for a more knowledgeable or dedicated group of people to build us our dream home! Without hesitation, we would enthusiastically recommend Smolen Homes to anyone interested in building their own dream home.
~Rich and Brooke Maxwell


My husband and I looked at several other builders’ homes before a friend who had John Smolen build their home strongly suggest we consider building a Smolen Home. During the first meeting with John and a few members of his staff, I knew I was getting the personalized attention I did not receive from any other builder I contacted. Through the course of this meeting, John asked the type of home I was interested in and the particular features I would wish to be included. During the process of several meetings and phone conversations, John created my personalized home with quality that met every need (wish) and surpassed my expectations with his creative vision. What I feared might be an overwhelming task became a pleasurable, fun, and worthwhile experience. John orchestrated each step of the building process and never left any decision or step of the process unattended.
I now have a quality-built custom home. I wake each morning and can’t believe how beautiful my home is and how fortunate I was to make this investment through Smolen Homes.
~Rob & Phyllis, Cicero, NY

 


When we decided to build a new house, John Smolen was high on the list after seeing his project in the Parade of Homes.  His website had a design that was perfect for our downsizing goal.  We met with a number of different builders and never got a straight answer on cost until we met with John.  In our first meeting he laid out the basics of how he prices, what is included, the allowances and the extras so that we could develop a budget with no surprises.

The construction process could not have been better despite the City of Syracuse building site.  The communication with John, Tom Overend and all the craftsmen involved was excellent.  Kenny the carpenter made sure that the spacing of windows and doors was exactly to how we were going to furnish the new house. John put together an amazing group of artisans, from framing to electrical, plumbing, trim work, flooring, sheet rock and painting to make this the wonderful house that it is.

We could not be happier with how the house turned out.  Everything came together in the time frame that was laid out once building got underway.  Denise, John’s kitchen designer, worked closely with my wife to meet the high standards we had come to expect and put together a well laid out plan. There were no surprises, and, in the end, John came right in on the budget we had planned for. Here is a big thank you for John and his crew for a job well done.

Bill & Patti Killory


Frequently Asked Questions

As a custom home builder, we generally work with clients who already own land and we build on their lot. However, it can be advantageous to contact a builder while you’re still researching land, as he can help you get a better idea of the kind of land you’ll want to build on. Ultimately though, the land you end up with will dictate much about your home’s design. So while it may be obvious that we can’t start building a home until you have a place to build it, what might not be so obvious—but is just as important to know—that we really can’t design a home either until we know exactly what kind of building conditions we’ll have.

All that to say that generally, you will want to own land before you start working on a design and pricing.  If you don’t have a Realtor yet, feel free to contact us and we’ll connect you with one of our real estate agents who can help you find land.

We sure can! Just contact us and let us know which area or neighborhood you want to build in (the more specific you can get, the better) and we can check with our well and septic subcontractors who will look up some recent soils tests and septic systems they’ve done in the area and give us a cost estimate.

Great question! The easiest way, of course, is to pay cash (which some clients do). The next best way is to get a construction loan. If you have already been prequalified for a construction loan with a lender you trust, great! We’re happy to work with them. If you don’t already have a construction loan in place, we can connect you to vendors who have worked with us in the past.

When it comes to getting financing for a home, most people understand basic mortgages because they’re so simple and almost everyone has one. However, construction loans can be a little confusing for someone who has never built a new home before.

How Construction Loans Work: The Basics

I’ll start by separating construction loans from what I’d call “traditional” loans. A traditional home loan is a mortgage on an existing home, that generally lasts for 30-years at a fixed rate where the borrower makes principal and interest payments for the life of the loan. These mortgages can be obtained through a conventional lender or through special programs like those run by the FHA (Federal Housing Administration) and the VA (Veterans Administration).

In contrast, a construction loan is underwritten to last for only the length of time it takes to construct the home (about 12 months on average), and you are essentially given a line of credit up to a specified limit, and you submit “draw requests” to your lender, and only pay interest as you go. For example, if you have a $400,000 construction loan, you won’t have to start paying anything on it until your builder submits a draw request (perhaps something like $25,000 to start) and then you’ll only pay the interest on the $25,000.

Construction Loans Are Like A Big Credit Card

The best way to think about a construction loan is to compare it to a giant credit card that only lasts until the home is built. At that point, you then get a mortgage for the house you’ve built, which will pay off the balance of your construction loan. There are no prepayment penalties with a construction loan so you can pay off the balance whenever you like, either when it comes due or before then (if you have the means). So in a way, a construction loan has a balloon payment at the end, but your mortgage will pay this loan off.

Interest rates are also calculated differently: with a traditional loan, the lender will sell your loan to investors in the bond market, but with a construction loan, they’re referred to as portfolio loans (which means they’re kept them on the books). There’s the freedom to negotiate the right interest rate based on several factors. It’s not like an auto loan where you walk into the bank and look at the rate sheet on the wall that shows today’s interest rate (which could change tomorrow). The bank has the ability to look at “the big picture” and determine a rate based on many factors, including your credit, financial history, income and project equity.

You Need Both A Construction Loan And A Mortgage

Eventually, after the construction loan has funded your home’s construction, you will need to get a mortgage for the home which will pay off the construction loan. Something people ask all the time is “do I have to get a mortgage from the same company that provided my construction?” and I’m happy to answer “No.” You have complete freedom in choosing your mortgage company

Conforming vs. Non-Conforming Loans

I think it’s helpful for people to know the difference between “conforming” and “non-conforming” loans. A conforming loan is a mortgage for less than $417,000, while a loan larger than that is a non-conforming (sometimes called “jumbo”) loan. There are differences in the qualification guidelines on these loans. There are a bazillion mortgage companies that can approve you for a conforming loan: finding a lender for a jumbo loan can sometimes be more challenging because the rules are stricter.

You May (Or May Not) Need To Sell Your Current Home First

One popular question is “Do I need to sell my current home before I get a loan to build a new home?” and the answer is always “it depends.” If you’re seeking a construction loan for, let’s say, a $500,000 home and a $100,000 lot, that means you’re looking for $600,000 total. So if you already live in a home that’s paid off, there are no challenges there at all. But if you currently live in a home with a mortgage and owe $250,000 on it, the question is: can you be approved for a total debt load of $850,000? The bank will have to make sure that you’re not taking on too much with your debt-to-income ratio.

Some people will sell their current home and rent a house while they’re getting their new home built. Others will be able to live in their current home while building, and they’ll sell that house after the new one is completed. So most of the time, the question is simply whether you sell your current home before or after the new home is built. All a lender really needs to know is “Can the customer make payments on all the loans they take out?”. Everyone’s financial situation is different, so just remember it’s all about whether you can handle the total amount of debt you acquire.

Yes. If you have hired a real estate agent to help you find a home, and they introduce you to us as a builder they recommend, we’re happy to thank them and pay them for doing so.

One thing you might notice, though, is that as a custom home builder, we’re a little bit different than the bigger builders that own land and keep inventory open for realtors to show to potential buyers. Since most homes we’ve  built have been pre-sold, we generally only build on land owned by clients who buy a lot first and then contact us, so there’s often not much for a realtor to do in that relationship. If you’re a home owner looking at building a new home, the way we work with realtors most often is that they’ll help you find a lot to build on, then we’ll contract with you directly from there. Over 90% of the time, that’s how it’s worked out, and it’s been a great process.

So if a Realtor sent you our way, tell them we say “thanks!” and be sure to tell us who your Realtor is when you first contact us.

Smolen Homes is a custom builder, we don’t have a model home for you to drop by, and we don’t have a showroom of products. The main reason we don’t have a model home is simple: we don’t build spec homes (homes built speculatively, hoping someone will buy it later), we just build for clients we already have a contract with. If you’d like to see some of the homes we’ve built in the past, just contact us and we will be happy to take you on a tour of one of our recent builds. (Most of our clients are good friends, and love showing off the home we built for them).

If you really want a “showroom experience,” we can help you with this as well by referring you to the showrooms of our suppliers. We have suppliers for lighting, flooring, wall covering, paint, roofing, plumbing fixtures, furniture, and more, and all of them have a showroom.

Absolutely. We have re-built homes for families who lost their homes in fires, and we’ve whittled down our building process to a very efficient system. We understand the insurance claims and payment process, we know how to work with clients who are experiencing the trauma of losing a home, and we’re able to help get you back into a new home quickly. Building for families in a short period of time, and processing paperwork and billing with different insurance companies has given us the experience you’ll likely want during your time of need.  If you’ve lost your home in a fire, we’d be honored to speak with you.

We sure can, and it’s unfortunate, but we’ve had to perform “salvage” jobs in the past like this. We get calls from time to time from a distraught homeowner who can’t get his builder to call him back, or sometimes we’ll even get a call from a homeowner who says “I had to fire my builder…. but my house is half-way done. Can you finish it?” — we’re happy to help in most of these cases. Just remember that—as unfortunate as it is—there’s sometimes insult added to the injury in that it will end up costing you more in the end due to the the extra expense of us picking up where another builder left off.

Unlike some builders that expect you to prepare your site and have it “build ready” before they start – we do all of that for you. Since every lot is different as part of your lot walk and quote we will estimate the costs involved to get your site ready for your new home – but rest assured – all the work will be handled by us.

This is probably our most frequently asked question. And it’s a great question! Most folks have some idea of how much space they are looking for, or at least a ball park, so they are “just wondering if I could afford it.” We get it! It’s not that simple to answer though, and no two houses are alike. The price per square foot can be very different depending on what you are looking for in your home. The most expensive rooms in the home are the kitchen and bathrooms – so if you are looking at a 2,000 square foot home and one has three full bathrooms, all with tile showers, and the other has a powder room and a master bath with a standard tub/shower unit, even though the homes have the same number of square feet, one is going to cost significantly more per square feet than another. This principle also means that a smaller house typically has a higher cost per square foot (a higher percentage of kitchen and bath square feet in the home), whereas a larger house with more bedrooms most likely will have a lower overall cost per square foot, as bedrooms in general are among the less expensive per square foot areas of a home.

Okay, so “what if I don’t get anything fancy, how much would that be per square foot?” Great question! The challenge with this is everyone’s idea of “fancy” is different. For some going from carpet to hardwood floors in their living room is “fancy” where for others they would have it in their mind that it should be standard. Everyone comes into the building process with a different perceived level of what should be included. This is why with every home, we have a purchase price, Construction Specifications, as well as Home Plans that are signed off on before we start to actually build your home.

Lastly, with many of the homes that we build especially the ones that are in neighborhoods, we are selling land with the home. This changes what the price per square foot of the actual home is versus what you will actually end up paying. This is why, the long and the short of it is, we do not say what our cost per square foot is – because it changes with every single home that we build.

John will be your main contact but always if he is unavailable his foremen Tom or Charlie will be.  You have John’s cell number right from the start.

Design/build contracting is a building process where a builder is involved with every aspect of a construction project from the very beginning of the design process. Meaning, in this arrangement, you don’t work solely with an architect to design your plans to completion and then go shop around for builders… that’s the older model sometimes called “design-bid-build,” and we generally prefer not to work this way

Design/Build Contracting is a relatively recent strategy, and has been a major boon to the construction industry, and for homeowners.

Conceptual drawing: the first step

In years past, a more traditional way of approaching a construction project entailed several disconnected steps, including: selecting an architect to draw your plans and specifications, then at a later date, beginning the daunting task of selecting a reliable builder to build your project according to these plans and specifications, and most importantly, to do so within your budget!

It is this final puzzle piece (staying within budget) that proves to be the elusive component of a construction project that is not built in the Design/Build arrangement. This older model (sometimes called “Design/Bid/Build”) leaves room for a potential disconnect between the customer, the architect, and the builder. This disconnect can apply to both the construction methodology of the project as well as, and very commonly, the actual cost of the project vs. the customer’s budget or cost expectations. This potential issue is where the Design/Build process shines: the design process is driven by the builder’s constant feedback to the home owner and architect regarding the products and systems and their costs.

Ultimately, the question you need to ask yourself is, “Do I want to design my house in its entirety and then present these plans to a handful of builders in a competitive bid process?” Or would you rather interview a handful of builders, then select the best candidate based on reputation, capability, and chemistry, and only then approach the design process as a team, identifying and optimizing the size, finish, and cost of the project?”

It is important to note that this does not discount or marginalize the important role of the architect or designer in this process; far from it. The key to the Design/Build process is to synchronize the efforts or the team members right from the beginning. So whether you bring your architect to us or utilize one of our architect associates, you’ll benefit from picking your team early in the process. We’ve worked with several architectural firms and are happy to make a recommendation for your project based on what your specific needs are.

Comparative Bidding vs. Negotiated Contract

Comparative Bidding is Inaccurate:

In theory, the three-bid rule was thought to work because it assumed everything else, other than cost, from the competing builders was equal. This thought process assumed that each builder had assessed and calculated the scope of work, blueprints, and specifications in the exact same way.

However, such assumptions are rarely, if ever, accurate in reality. Every builder and contractor, professional or not, analyzes a new-home project and estimates its associated costs differently; as a result, the three bids are not “apples-to-apples” comparisons. The differences can be subtle, but they certainly do exist. And those real differences render an unequal playing field for competitive bidding creating confusion and misunderstanding.

In addition to being inaccurate as a cost comparison tool, the three-bid rule reduces each builder to a number rather than considering his or her various skills, experience, personality, record of success, and ability to do the work. For this reason, an increasing number of the best homebuilders simply refuse to bid competitively, opting out of such opportunities because they know they are being evaluated only in terms of a cost estimate (that is inaccurate) rather than whether they are the best overall builder for the job.

The Negotiated Contract: A More Useful Approach

 

Many of today’s home buyers are utilizing a different approach to select their new home builder: the negotiated contract. In that scenario, a new homebuilder is selected based on his or her proven abilities for the specific project, personality and how they fit with the homebuyers. These are very critical and important considerations considering how closely builder and client will interact with each other throughout the pre-construction, design and actual construction of a new home.

The negotiated contract also takes the guesswork out of the project’s cost. The budget is shared up-front with each of the builders being considered based on what the buyers can afford, not what the builder (and his stable of trade contractors) thinks it will cost.

Sharing the budget not only removes assumptions and judging a builder’s worth based on price alone, but also begins to build trust between homeowner and builder. They can explore honest communication about actual costs and, if necessary, choices that need to be made to match the project’s scope with the homebuyer’s budget. That’s the “negotiated” part of the contract process.

The negotiated contract process is far superior to the three-bid rule in matching personalities between the homebuyer and the builder, as well as between projects and a building company’s skills and experience. By first narrowing and then selecting one homebuilder based on everything but the cost of the project, buyers can better make their decision on which builder is most likely to be on-budget and on-schedule and result in a beautifully finished home that meets (or ideally exceeds) their expectations.

As the homebuilding industry continues to evolve into an increasingly professional business, it requires new and more effective models and processes for conducting that business. The negotiated contract has strong advantages over the three-bid rule. This approach reflects the new age of new home construction to the benefit of every homebuyer.

While outside designers are certainly always welcome, Smolen Homes provides design services with our experienced on staff Interior Designer Tori Mercer. Tori will help you make all of your design choices from start to finish as well as keep you updated on how you are doing with your allowances.

If you ever watch any house being built, you will find that it goes through the following steps:

Grading and site preparation

Foundation construction

Framing

Installation of windows and doors

Roofing

Siding

Rough electrical

Rough plumbing

Rough HVAC

Insulation

Drywall

Underlayment

Trim

Painting

Finish electrical

Bathroom and kitchen counters and cabinets

Finish plumbing

Carpet and flooring

Finish HVAC

Hookup to water main, or well drilling

Hookup to sewer or installation of a septic system

Punch list – a list of last minute touch ups needed

Many of these steps are performed by independent crews known as subcontractors. For example, the framing is generally done by one subcontractor specializing in framing, while the roofing is done by a completely different subcontractor specializing in roofing. Each subcontractor is an independent business. All of the subcontractors are coordinated by John who oversees the job and is responsible for completing the house on time and on budget.